Refund Policy

If you are not satisfied with a purchase from Demetrious Belser d/b/a RouteHome — a Pro subscription, a featured listing, a business advertisement, or a sponsored spotlight — you can request a full refund within 30 days of the order date. This applies to your initial purchase and to each renewal charge within its own 30-day window.

Payments for RouteHome are processed by our reseller and Merchant of Record, Paddle.com. To request a refund, visit paddle.net and look up your order using the email address you used at checkout, or email us at hello@routehome.app and we'll pass the request to Paddle for you.

Approved refunds are returned to the original payment method. Timing depends on your bank or card issuer, typically within 5–10 business days.

You can cancel a recurring plan at any time from your account page or through Paddle. Cancelling stops future charges; you keep access until the end of the period you already paid for. Cancelling on its own does not issue a refund — request one as described above if you're within the 30-day window.

For advertising, featured listing, and sponsored spotlight purchases, the 30-day guarantee applies from the order date. If a placement could not be delivered because of an issue on our side, contact us and we'll arrange a refund or credit regardless of timing.

Anything unclear? Email hello@routehome.app. See also our Terms of Service and Privacy Policy.